FAQ

 

PureTree provides this page to answer some of the most commonly asked questions posed by our prospective customers.

Q: How many years’ experience do you have?

A: We have over 60 years of experience in all aspects of remodeling in combination with our business and our highly trained & knowledgeable employees. This includes Kitchen & Bath remodeling, Windows & Door Installations, Painting, Cabinet building, Whole House Renovations and New Construction projects. To learn more about what projects PureTree can service,  visit our about us page!

Q: Do you offer free consultations?

A: Yes! PureTree provides a free consultation with a ballpark cost of what you should expect to pay for your project. If you feel that the ballpark is within your budget range, then an itemized fixed price bid will be created detailed to your project needs and requests. The costs will be broken out by labor and materials per task. The fee for this service starts at $130.00. This fee covers the time of our estimator and team to research and detail out the steps and detailed costs of your project. 

If you feel as if the ballpark is not in your price range, don’t worry! PureTree offers multiple financing options for you to consider! PureTree is here to serve you! 

Q: How do I start the process with PureTree?

A: Once you have identified the type and amount of remodeling work you wish to have done, give us a call to schedule a design/quote consultation. If unsure where to start, prioritize each project based on household need and available financing.

Q: I have some general remodeling ideas; can PureTree help me establish which ideas will work best for my situation?

A: Yes. Call us at 361-461-5254 in order to speak to a rep. You can also email us with information that you would like to have completed. When a team member meets with you, they will discuss all available options, and help to guide you to the best solution. 

Q: What are your payment options?

A: Payment options vary from job to job. PureTree requires a deposit to be made in order to secure a spot on our wait list. This list can be booked out for months or weeks in advance.  Milestone payments will be established based on the size of the project. A final payment will then be due at the completion of the work. In  Texas,  home remodeling contractors will often work with customers on multiple payment plans for large scope jobs. Ultimately, any unresolved payment arrangements are finalized and agreed upon between the customer and contractor before starting the job. 

Q: What about work schedules and rules for household access by workers during the job?

A: This will vary with the type and scope of the work being done. We typically work Monday – Fridays 7:30-5:30. Saturday and Sunday are off. Our team is available over the weekends only in an emergency situation. We strive to maintain a family friendly workplace. We will work with you to establish a plan that minimizes disruptions of your ongoing household activities as much as possible.

Q: Do you provide clean-up and debris removal upon completion of a remodeling job?

A: Yes. We make special efforts to minimize our footprint both during and after completing our remodeling work. This ensures you can enjoy the remodeling process and its rewards.

Q: How can I be sure that PureTree will complete the project as it was agreed upon while keeping the standard of quality high?

A: You will have a project manager who is there from start to completion of the project. Their job is to inform you and answer any questions you may have during the project. We encourage open communication between everyone involved.

Q: Will I be able to request or change things during the project?

A: Yes, if the modifications fit within the scope of the project.  A change order will then be created. The Customer and PureTree must agree on the change request before the project can easily move in that direction. 

At PureTree, we believe in making things easy for you. With this goal in mind, we have taken the time to explain the insurance claim process and how it helps you take care of your damaged roof situation. If you have any unanswered questions, call us and we’ll be glad to help you.

Insurance FAQs

Many signs, such as the presence of rusted metal or displaced shingles along the valley, can point to roof weakness, but that doesn’t mean that you would need a full replacement. If you’re looking at loose shingles or rusty, loose flashing, you may find that you need a repair job. If you suspect a complete roof system failure or feel that the installation is not proper, we can offer a replacement.

We are also partnered with BenTex Seamless Gutters to further service your needs. They are a reputable company with over30 years of experience in installing & cleaning gutters. Call 361-857-2200 and tell them PureTree sent you.  Gutters help protect your roof from rainwater damage. Check your gutters for sagging or signs of leaks between sections. If your downspouts aren’t directing water away from your home’s foundation, call BenTex for a new gutter system installation. Again, tell them PureTree sent you. 

Q: What does hail damage do to roofs? 

A: Hail damage mainly shortens the life of your roof through accelerated granule loss to the shingle. The granules protect the underlayment of the shingle and in the normal aging process, granules fall off over a period of many years. During a hail storm, those granules get knocked off and can cut the life of your roof in half. During our Storm Inspection process, we look for shingle bruising or dark circles representative of the size of hail.

Q: Why does insurance pay for hail damage?

A: Your insurance company pays for hail damage to minimize its level of loss. For example, a roof with 15 years of life left should not leak. However, this roof will most likely begin to leak after a hail storm. If this leak is not repaired, additional damage will incur and the overall insurance loss will be much greater in the end. Additionally, the insurance company owes you for the loss of value in the depreciated value of your newer roof.

Q: Why hasn’t my insurance company contacted me about the damage?

A: It is the responsibility of the insured to file a property claim. The insurance company is unaware of any damage you may have sustained to your home without the damages being reported.

Q: What should I do if the insurance check has my mortgage company’s name on it?

A: Each mortgage company has its own unique policy regarding insurance payments. You should contact your mortgage company as soon as you receive the first check and request their procedures. It may take up to 4 weeks before you are able to deposit this check. Make sure that you are prepared and have planned ahead to ensure that your project runs smoothly. The mortgage company will also typically request that your contractor completes several forms. Your NextGen Restoration representative can help you through this communication and data collection process by dealing directly with the mortgage company on your behalf.

Q: What does (RCV), (ACV), and Depreciation all mean?

A: RCV stands for Replacement Cost Value (RCV = Depreciation + ACV). The cost of repairing the covered damage in today’s market. Most homeowners’ policies are RCV. However, if you are a landlord, look into your policy. Most landlord policies are ACV only.